Refund Policy

Last updated: January 1, 2026

At AdThreshold, we strive to deliver high-quality services and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds or replacements may be issued for purchases made through our platform.

1. General Refund Policy

Due to the digital and instantaneous nature of our products (TikTok account credentials), all sales are final once account credentials have been delivered. We do not offer cash refunds after delivery.

2. Replacement Guarantee

We offer a 7-day replacement guarantee from the date of delivery. If your purchased account experiences any of the following issues within 7 days:

• The account is inaccessible or locked
• The Creator Fund is not active at the time of delivery (as advertised)
• Critical account features are missing or non-functional
• Account credentials provided are incorrect

We will, at our discretion, either replace the account with a comparable one or provide a full replacement at no additional cost.

3. Eligibility for Replacement

To be eligible for a replacement, you must:

• Contact us within 7 calendar days of delivery via Telegram (@adthreshold)
• Provide your order details (region, date of purchase, and transaction hash)
• Describe the specific issue encountered
• Not have changed the account credentials in a way that prevents us from verifying the issue

4. Non-Eligible Situations

Replacements or refunds will NOT be issued for:

• Requests made after the 7-day guarantee period
• Account issues caused by TikTok policy changes after delivery
• Loss of account access due to failure to secure credentials (not changing password/email)
• Violation of TikTok's Terms of Service resulting in account suspension or ban
• Change of mind or buyer's remorse
• Accounts used for prohibited activities outlined in our Terms of Service

5. Refund Process

If a refund is approved (in rare exceptional circumstances):

• Refunds will be processed in USDT (TRC20) to the original wallet address used for payment
• Processing time is 24-48 hours from approval
• You will receive confirmation via Telegram once the refund is processed

6. Dispute Resolution

If you believe you are entitled to a refund or replacement and your request has been denied, you may escalate the matter by providing additional evidence of the issue. All disputes will be reviewed on a case-by-case basis.

7. Chargebacks

Initiating a chargeback or payment dispute without first contacting our support team is considered a violation of our Terms of Service. We reserve the right to take appropriate action, including permanent blacklisting from our services.

8. Contact

To request a refund or replacement, please contact us via Telegram: @adthreshold. Our support team is available 24/7 and will respond to your inquiry immediately.